Guide to exploring Piazza del Duomo, Florence

The ticketing experience worked out just fine, the only negative point I would like to mention is that on the day of the visit to the Cathedral we had to wait for more than 1 hour on the line along with dozens of other people, all of us under heavy heat, even though we had booked a guided tour! It was not pleasant! I must say however that our tour guide, Rosa, was extremely nice and made every efforts to overcome the situation but it was a matter of internal organization at the Cathedral. As a suggestion, they shoul be more careful with the booking of the slots to avoid these situations, particularly when major crowds are expected.

Guide was really great. I think her name was Regina? She was very knowledgeable and energetic. Climb to duomo was awesome. Such spectacular views. 463 steps to the top. Being water on this trip. Especially if during the summer Thank you!

Knowledgeable tour guide answered questions

Very knowledgeable. Very professional.

Excellent guide. Very well spoken and educated well worth it.

A very good explanation of the sights in Florence with a focus on the cathedral with its museum and dome.

Our guide was very thorough and friendly, but because she had been held up by her previous group, our tour started about 30 minutes late and felt a bit rushed.

Everything went smoothly. Our guide was very helpful and gave us clear instructions on how to enter the Dome. I made a mistake during the booking process and forgot to book a ticket for my child, but they kindly sent me an extra one for him. Climbing to the top of the Dome was a great experience.

Having experienced numerous guided tours before, I have to say that hands down, our tour guide Julia was the absolute best guide we've ever had. She was not only deeply knowledgeable, but she was also friendly, caring, engaging and passionate about Florence and the Duomo. She honestly made the tour a fantastic experience for our family. Just loved her!!

It was a fantastic tour. Anastasia was delightful and knew her history. Helped me change my perspective on my understanding of Venetian history.

Roberta shared so many interesting stories about Florence, its characters, and its history. It's the stories and unique details that make people and places come alive for me. Gratzie, Roberta!!!! ❤️🙏🏽

We had a very nice experience with our guide! She was knowledgeable, friendly, and made the tour truly enjoyable. Highly recommended!

It was an awesome tour, Anastasia was great and did an awesome job sharing the history of the building and the people behind it. She was knowledgeable and fun!

The tour was excellent and provided great information. The ticket also provided priority access which meant we didn't have to queue long to get into each building. Well worth the money.

Absolutely amazing time and guide bravo to the guide she was amazing, friendly, knowledgeable perfectionist Paul and Sue

The guide Anastasia was awesome, she made the cost of tickets worth it, and the cupola - not only the view but also the frescoes inside were breatht

Our guide was very knowledgeable and moved the tour along at a good pace. The climb to the top of the dome might involve a lot of stairs but it's very manageable, and once you arrive at the top you won't regret it!

Anastasia was great. She explained things very well in the Baptistry and the Duomo Museum. All 463 steps to the top of the dome were worth the view.

We enjoyed our English speaking guide Victoria for our tour of the Duomo. She was very knowledgeable, courteous and entertaining. We also enjoyed the access to the top of the Dome.

The guide was very knowledgeable and lovely, It was a great experience and we got to enter at 10am before the Diomo opened .

Julian the guide was absolutely magnificent 10/10

Our guide was excellent! She always stopped to answer all questions. We toured everything we wanted to see.

Incredibly knowledgeable tour guide that answered all our questions. Would highly recommend!

The queuing in front of the cathedral was filled with interesting explanations from the guide.

The highlight of my visit was

Very accommodating guide, detailed explanations of the structures and city once we were on the terraces and dome, and the ticket we were given lasts 72 hours so we were able to gain entry to the museum behind the cathedral, the baptistry and the bell tower at a time that suited us on a different day. Well worth the price, even if it is just to skip the lines!

Our guide did a good job. We should have known about the knee covering, but we had been traveling Italy for the past few weeks and it was not really enforced anywhere else, 9and it was 93 degrees), . It maybe helpful to add a note to your reminder that says something like- "Duomo will enforce dress codes". Just to be even more clear- but I understand this was on us. I also thought the guide would be with us all the way to the top. We got stopped for almost 25 minutes at the first interior balcony. My wife who has trouble at times with heights, was somewhat nauseous with nowhere to look but out and down. The duomo staff wouldn't help. I'm glad she wasn't sick, that would have been bad. But it was certainly an uncomfortable experience. Other than that the tour was as I expected, not great, but not bad. Our guide was good, until she wasn't there anymore.

Our guide (Jacobo) was charming, sympathetic, entertaining and provided clear, useful explanations with a humorous touch.

The secret terrace views were amazing, and our small group of 6 had it all to ourselves with panoramic views of Florence. This was worth every penny... highly recommend!

The possibility to see "secret terrasse", and to be in the top of Bramante cupole.

The tour was absolutely amazing. Very informative, and it allowed us time to see everything. Also, a great deal.

The climb up the dome was exhilarating! Loved all the info the guide shared

Our tour guide Greta was amazing! Super informative and funny!

Our tour guide was excellent.Knowledgeable and enthusiastic.

Our guide was genuinely excellent and this was one of the few tours we went on that actually felt "exclusive," we got to go where other people clearly weren't allowed to go. The best way to see the duomo.

Guide knew his stuff, went at a just right pace. Worked out things with the bakery shop as there usual had not arrived, so we had to get nicer pastries, but at the lower price. He was a little late to start, but it was due to the rain, and he apologized. Very enthusiastic about the Duomo!

Our guide spoke impeccable English and was very knowledgeable and able to answer all of our questions. The views from the top of the Duomo are breathtaking (or perhaps it was the stairs that got us there).

The guides were great! They were very enthusiastic & knowledgeable. Easy to find meeting point with instructions given in confirmation email. Definitely worth the money for the time saved to skip the lines.

Breathtaking tour led by an outstanding guide. The climb of the Duomo was explained fully and clear options provided for those who wanted to climb. Highly recommend this tour.

The tour was very interesting with a lot of pertinent information. The stairs were challenging for a few people but well worth it. The only negative was the interference with the earplug speakers making it difficult to hear the guide at times.

Nice small group and expert guide. Answered lots of questions. Knew his subject matter well.

The historical background of the Florence Cathedral

The view from the terrace is a marvel

Leonardo was an incredible guide, he explained everything in great detail, all the information provided will be useful for my art history class.

Fun and interesting tour

It was very good as a fast visit we saw everything we needed the guide was very kind and gave us all the details so we were happy

The guide was really knowledgeable and I am convinced she's earned her fees. But unfortunately for clarity, it was not a skip-the-line ticket. There's no ticket needed or fee to enter the cathedral. You just line up early before they open. Had I known there's no entrance and booking needed, I would've just gone by myself and did my own search. I didn't think spending on the experience was necessary.

Guide was amazing. Lovely soft spoken voice, could understand everything she said ..and more importantly could remember everything she said

Guide was friendly and knowledgeable. Tour ended up being an hour and a half. Not upset since we got good value for our money but it did not make much sense that a 30 minute express tour was advertised for 9:30am when they don't even let people into the cathedral until 10:15.

Booked for 11.30 suddenly changed to 12.30 - very inconvenient but we'd paid so stuck! Excellent your guide but like most we assumed ticket included fast entry. Didn't expect long queue to get in!!!

Buying tickets was easy. We went with a small group. While we were waiting in line, the guide gave us an enjoyable, great presentation not only about the Duomo but also about the interesting facts about it. Anna

The guide was excellent, as an architect, she was able to explain Brunelleschi's design and execution of the dome wonderfully.

This is not a skip the line ticket - you are just lining up early with the rest of the crowd. This was my main issue with this tour - they are deceiving the buyer which really soured the experience for me. You are paying for the guided part and that part was so-so. It was 12 euros each and we bought two tickets so it wasn't a huge loss. Overall I would not repeat the tour, I would watch or read about the site myself and just line up on my own.

Your took 45 mins to enter into the Cathedral and we had to join the general public line. Tour guide provided good jnformation. The full tour took more than an hour. For this reason I suggest the word ' Express' from the tour title and description.

Alexis was an excellent tour guide. She is very knowledgeable and shared so much information with us. We really enjoyed the history she covered.

Everything went as described when I bought the tickets, the tour guide was very friendly and very competent

An excellent guide, very friendly and very knowledgeable about the history of the Duomo.

Our tour guide was very knowledgeable on all things about the cathedral... fascinating!! THANK YOU!!

Knowledgeable and entertaining guide, strongly recommend:)

Very knowledgeable guide she was a wealth of information on the history of Florence and the duomo

The tour was excellent, informative entertaining. Alex was a great host and guide. Can recommend

Very good guide, knew a lot, was charming.

Valentina was most accommodating and helpful. Tour inside was great.

Alex was very informative and helpful. She even recommended a great restaurant!

Very well run and efficient as well as informative guide. Well done.

Loved the tour. I appreciate the team to have accommodated by dad last minute.

The highlight of my visit was , the information we received from the tour guide and the Cathedral itself .

The tour and the communication that the agency had with us.

The guide, Patricia, was extremely kind and had all the answers. You could tell she really loved the city and Florence's history. The pace and quality of the tour won us over.

Sarah did a wonderful job. She was very engaging and pointed out items you would not find otherwise. Absolutely loved the ease of visiting the David statue. She did was very knowlegable and informative.

Awesome guide interesting and passionate

Excellent, knowledgeable guide with a great sense of humour. Ticketing was well organised. Perfect!

Very friendly and knowledgeable tour guide and explain everything in detail and passionately.

The tour guide was very knowledgeable and entertaining. I learnt so much about Florence. Highly recommend this tour. The queues to get in to see David were very long outside but we got in within 15 minutes.

The tour guide (Eleanora) was incredibly knowledgable and engaging. Pointed us in the direction of a great Negroni also. Highly recommended.

Very informative and enjoyable. I forgot our tour guide's name. I believe that she was Danish. She had such a pleasant disposition and was ready to provide extra, interesting facts when there were delays. My wife's receiver/headset kept cutting out. Our tour guide seamlessly addressed the issue by providing a backup receiver and headset -- with out interrupting the tour. She was amazing. I highly recommend this tour.

I very much enjoyed the guided tour through Florence and the Accademia Galery. It was everything I could have hoped for. Our guide, Enette, joyfully told us loads of interesting and new things about the places we were walking by, and the David was, of course, breathtaking. Seeing it through more experienced eyes, with the help of Enette, made the experience even more special. Thank you!

The whole experience was amazing, would highly recommend this tour as its a great way to see the city and learn about its history.

Our tour guide was lovely, and it was an incredibly hot day....but I knew it would be when I signed up for the tour. I believe that what you focus on expands...so if we keep talking about how hot it is, we'll be that much aware of how hot it is!

Stadtführung wurde mit vielen Stories zum Leben im Mittelalter und der Renaissance bereichert. Unsere Guide erklärte uns die Statuen, erzählte vieles zur Architektur und zu den damaligen Persönlichkeiten. Der Zugang zur Accademia erfolgte ohne lange Wartezeiten.

Our guide Annette was awesome. She was very throuogh and extremely knowledgeable, and well organized. There was a lot of history we learned that we never knew.

Nothing!! We were confirmed to climb the Brunelleschi's Dome but received an email cancelling our climb and offering us a private climb of the Giotto's Bell Tower instead. It was offered as a private tour but another couple joined us who had the exact same issue that we did. We did the climb and were informed to follow up with Headout to get a refund. Our tour cost was less than climbing the Duomo. I received an email from Ahmed Moawad of Italypass the day before our climb cancelling it 'because of unforeseen logistical contraints (??). I am completely confused why I would get an email from Italypass when I had booked the tour with Headout! The site where we were to meet our guide (the Lindt shop) was a mess of no-one knowing what was happening or who was going where! I would never book through Headout again for any tours anywhere!!

Well organised, very interesting guide. Would recommend

The guide was explaining things as he went through the dome, but you could not hear him through the headphones that were given to us because he was very far ahead, and from at least half of the group to the back you could not hear anything. In addition, the quality of the headphones given to us was very bad, you could not hear anything even if you were close to the guide (i.e. when there was no signal problem).

We all moved Vittoria! Her enthusiasm, knowledge and sense of humor was perfect! She was not " jaded" in September after all the brutal hot summer season Italy experienced. And she took care of the older less fit participants from beginning to end. Brava Virtoria!

Highly recommend! Received tickets immedietly! Great tour guide who was very knowledgable and personable. Will be booking through headout for future vacation tours/experiences!

I almost died climbing that damn ladder.

Ottima esperienza. La nostra guida Emanuela molto preparata e divertente.

Incredible I highly recommend Florence Pass.

A very pleasant visit with a guide, Anastasia, who spoke excellent French, was pleasant and her comments were both clear and erudite.

The guide was great and the skip-the-line tickets are definitely worth it. But the tickets did not include everything that is mentioned - we had no access to the crypt nor to the Baptistery.

I found the inside of the duomo underwhelming but the tour guide shared such fascinating history with great passion that the visit was actually the highlight of my trip.

This tour worked like clockwork and the guide was very knowledgeable (I don't remember her name, however she worked in restoration/ was originally from Norway and had some of excellent insight into the history/ buildings). Skip the line was bang on time and I enjoyed this experience - was the best of the three that I booked

Very good guide, very knowlegable

Roberta was absolutely amazing!!! Such a great tour and she is so knowledgeable and made it very interesting. I would highly recommend her!!!

We had an amazing tour with Glenda. She was incredibly nice and very informative. She gave us a ton of information about the Duomo, Michelangelo and so many other things we saw. She helped us every step of the way and even ga e us a great recommendation for lunch. We absolutely loved out time in Florence and would highly recommend Headout and Glenda! They made everything super easy!

My guide was very thorough and lovely. The explanation of everything was very interesting and I felt her enthusiasm.

Once I found the meeting site, it was great! (The map coordinates through Headout were WRONG!). Our morning Uffizi guide, Greta, was very knowledgeable. Our afternoon Duomo guide (name?) was hilarious and full of great historical facts.

Excellent a wonderful guide

Very interesting everything described by Erika, an excellent guide.

The experience was very good. I made a mistake when I put the stars. Everything was very good.

Best tour we have had yet, the tour guide (can't remeber her name unfortunately) was super passionate and had very good knowledge to go with her charisma. Wait time was a little longer than usual due to recent flooding in the entry area but we'll worth the time and money.

The tour was beautiful and the guide was divine. She knew a lot and answered all our questions.

Carmen the guide was amazing! Excellent tour very enriching.

The experience did not immediately get off to the best start because upon reaching the meeting point with the guide we found out that the cathedral would not be open during our visit so a bit annoyed we pointed out to the agency that we had booked and paid for a tour that also included the inside of the cathedral. At that point they reorganized and offered us a visit to the cathedral museum and a climb to Giotto's bell tower while rescheduling for another time the tour inside the cathedral that also included a visit to the baptistery. In short, from an apparent initial disservice the experience turned into a complete and comprehensive tour of the entire cathedral complex. Kudos also go to our guide. Professional and very knowledgeable. Thank you

The guide was very knowledgeable. He told some very interesting anecdotes. Definitely an experience to do. The place also was very beautiful. Worth doing again.

We were greeted in front of the Cathedral by a very kind young lady, who left us in the hands of the gentleman guide.

We liked the tour very much. The only thing I would remove in the title of the experience is the optional climb to the dome, because at least we were confused, we thought we had it included and that we could go up at the end of the tour.

It was great to get the historical details from our guide of what we were seeing. It truly created a wonderful story that we won't forget. Thanks.

Very nice and adapting to the situation, the only thing he did nothing but repeat clearly, every 3.4 words, otherwise very friendly and helpful.

Beautiful and unforgettable visit to the Florence Cathedral thanks to tour guide Simone Rocca, very professional and well prepared but above all very humble person who does his job with a lot of passion! Thank you!

Guide was very knowledgeable about all of the different places we visited. There was somebody there to greet us and help guide the process.

Great tour of the museum and baptistry which we would otherwise miss. A lot of information about art history which we enjoyed and a very kind tour guide.

The guide (a lady don't know her name) was impressive. She had oustanding expert historical knowledge, I would marry her 😉

It was very interesting and our Gide could explain for us a lot of things! It was very nice to visit this Duomo and to know the history behinde of it! It was a gut expirience !

We loved our tour guide. She went out of her way to accompany us to the Opera del Duomo museum after the Duomo and it was fascinating.